Frequently Asked Questions

Everything you need to know about shopping with nanamica NEW YORK.

What is the standard shipping timeframe for domestic orders?

Orders are typically processed within 2-3 business days. Domestic shipping via UPS generally takes 5-7 business days depending on your location within the United States.

What is your return policy for online purchases?

Items in original, unworn condition with all tags attached may be returned within 14 days of the delivery date. Please note that certain limited-release items may be marked as final sale.

Do you offer international shipping?

Yes, nanamica NEW YORK ships to select international destinations. Shipping costs and import duties are calculated at checkout based on the destination country.

How can I ensure I am selecting the correct size?

We provide detailed measurement charts on every product page. As our collections often feature unique Japanese sizing and silhouettes, we recommend comparing our measurements against a similar garment you already own.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal.

Can I pick up my online order at the New York store?

Yes, we offer an 'In-Store Pickup' option at our New York City location. You will receive a notification email once your order is ready for collection.